At Antec India, we strive to ensure that our customers are completely satisfied with their purchases. However, if you encounter any issues with your order, we are here to assist you. Please review our Return and Refund Policy carefully.

Order Cancellation Policy

• You may cancel your order if it has not yet been shipped. Once an order is processed and dispatched, it cannot be canceled.

• To check the status of your order and request a cancellation, please contact our customer service team as soon as possible.

• If your order is successfully canceled before it is shipped, we will process a full refund to your original payment method. Refunds typically take a few days to appear in your account, depending on your bank or credit card provider.

Returns And Refunds Policy

1. Eligibility for Returns and Refunds

You may request a return or refund under the following circumstances:

• Damaged Product: If the product is delivered in a damaged condition.

• Incorrect Product: If the wrong product is sent to you.

• Dead on Arrival: If the product is in a dead condition upon delivery.

• Defective Product: If the product is defective or malfunctioning.

2. Time Frame for Requests

• Individual Products: You must notify us within 3 days of delivery to request a return or refund.

• Complete PC Sets: If you purchased a complete PC set, you must notify us within 7 days of delivery to request a return or refund.

3. How to Initiate a Return or Refund

To initiate a return or refund, you must bring the issue to our attention by:

• Email: Please send an email to [insert email address], detailing your order number, the issue, and any relevant photos or videos that clearly show the problem. Email communication is our preferred method for faster resolution.

• Phone: Alternatively, you can reach us by calling [insert phone number]. Please have your order number and details of the issue ready when you call.

4. Review and Approval

Once we receive your request, our team will review the information provided and, if necessary, contact you for further details. If your return or refund is approved, we will provide you with instructions on how to proceed, including the process for returning the product if applicable.

5. Conditions for Return

• The product must be returned in its original packaging, with all accessories, manuals, and documentation included.

• The product must not show any signs of use beyond what is necessary to ascertain its condition.

• The customer is responsible for any return shipping costs unless otherwise stated by our support team.

6. Refund Process

Once the returned product is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment. Please note that it may take a few days for the refund to appear in your account, depending on your bank or credit card provider.

7. Exceptions

Please note that the following items are not eligible for returns or refunds:

• Products purchased on clearance or as part of a sale.

• Items that have been modified or tampered with.

• Products that are returned without proper authorization from our support team.

8. Contact Us

If you have any questions regarding our return and refund policy, please feel free to contact our customer service team at [insert email address] or [insert phone number].

We appreciate your business and look forward to serving you at Antec India.